Warranty

10 YEAR WARRANTY

Hot Tub Cover, Water Absorption Warranty

The foam interior is protected against water absorption for at least twelve (12) months, which is the normal water absorption by the polystyrene foam core.

It is entirely natural for the polystyrene foam core to retain some moisture due to air movement among the polystyrene foam beads through water vapor. If the foam core becomes completely saturated with water during the first twelve (12) months with the standard 6 mil vapor barrier, or during the first twenty-four (24) months for covers with the enhanced 10 mil vapor barrier, or thirty-six (36) months on covers made with the enhanced 14 mil vapor barrier. If no other factor excluded by the warranty has contributed to the acceleration of water absorption, the polystyrene foam core(s) in question will be replaced at no cost.

This eight-year limited warranty comes into effect on the purchase date and is subject to the conditions, exclusions, and restrictions below. 

• This limited warranty is not transferable. The warranty will immediately terminate upon the transfer of ownership of the spa cover or hot tub from the initial consumer-purchaser before the expiration date of the warranty period. This warranty does not cover the installation of spa covers intended for COMMERCIAL PURPOSES. Commercial use means any use of the spa for which the occupants are not the initial owners of the spa cover and who have made direct or indirect payments for its use. 
• Canada Spas Cover does not authorize any other agent or representative to change or increase this limited warranty. No other wording, implied or explicit, from another warranty will be recognized by Canada Spas Cover. 
• THIS SPA COVER IS NOT A SAFETY COVER. IT IS NOT A DEVICE FOR CHILD SAFETY. IT CANNOT BE WALKED ON, STOOD ON, OR SAT UPON. THE SPA COVER CANNOT SUPPORT EXCESSIVE WEIGHT. VINYL SPA COVERS PLACED DIRECTLY UNDER THE SUN CAN BECOME EXTREMELY HOT AND MAY CAUSE BURNS.UNDER NO CIRCUMSTANCES SHALL Canada Spas Cover BE HELD RESPONSIBLE FOR ANY INJURIES OR DEATHS CAUSED TO ANYONE, OR FOR PROPERTY DAMAGE DUE TO THE USE OF THIS SPA COVER. 
• This warranty only covers costs related to the repair or replacement of the spa cover under warranty. 
• If you discover a defect covered by this limited warranty during the warranty period: The warranty holder must provide a written defect notice within fourteen (14) days following the discovery of the said defect, attaching a copy of the initial purchase receipt for the spa cover. 
• or from the purchase of the spa and spa cover indicating the purchase date. Failure to provide the initial proof of purchase automatically voids any claim under the warranty.

The conditions below are not covered by the warranty

CanadaHotTubCovers.net will repair or replace, at its discretion, any defect if, upon inspection, the defect is covered by the warranty. The cost-sharing responsibility for this eight-year limited warranty is prorated as outlined below. The repaired or replaced cover will be shipped from our facility no later than thirty (30) days after the date of receipt of the defective cover.

Polystyrene breakage and/or vinyl tearing. The spa cover cannot be walked on, stood on, or sat upon. Polystyrene breakage or deterioration and/or vinyl tearing resulting from excessive weight caused by rain, water, snow, excessive heat, animals, humans, or any other act of nature.

Damage caused by lack of maintenance of the spa water’s chemical composition or excessive use of chemicals. Key points of importance are pH levels and disinfectants, as well as the use of chemicals not intended for spas. For more information, please consult the spa cover manual or a regional chemical representative for spas.

Broken handles: The handles, if any, are intended solely for opening and closing the spa cover. They are not designed to carry the cover and are therefore not covered by the warranty. Any modification by anyone other than CanadaHotTubCovers.net will void the warranty.

Vinyl and threading degradation: degradation is not considered a defect but rather a natural occurrence resulting from regular chemical maintenance, exposure to sunlight, and aging of the spa or spa cover. Wear, abrasion, or holes in the cover caused by dragging the cover or storing it against sharp objects.

Damage caused by improper installation: Damage caused by negligence, improper use of the cover, or the use of a cover removal system and/or damage due to not performing reasonable and periodic maintenance by the warranty holder.

Shipping costs to and from CanadaHotTubCovers.net

Shipping costs to and from CanadaHotTubCovers.net ‘s manufacturing facility. Shipping fees to CanadaHotTubCovers.net ‘s facility for inspection, repair, or replacement under warranty are solely the responsibility of the warranty holder after the first year of ownership.

CanadaHotTubCovers.net prefers to avoid physical shipping of the spa cover by the warranty holder except under circumstances that prohibit warranty inspection to be conducted through images, statements, or affidavits. If it is determined upon inspection that the warranty claim is valid, CanadaHotTubCovers.net will undertake to repair or replace the spa cover according to the prorated conditions outlined below: 1) During the first twelve (12) months from the purchase date at no cost to the warranty holder.

WARRANTY VALIDATION

To validate the warranty, please complete this form and accept the terms and conditions.